What data we process about you, why, for how long and what rights you have. Short and to the point.
GDPRNo analytics cookiesEffective from 1 January 2026
Contents
We do not track your behaviour on this website – no analytics, advertising or social plugins. We only receive personal data when you write to us yourself. This is a translation; the Czech version prevails in case of any discrepancy.
1. Data controller
1.1
The controller of your personal data is DOKRA s.r.o., registered office Ant. Smutného 372/58, 664 47 Střelice, Czech Republic, Company ID: 23689951 (the “controller” or “we”).
We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (the “GDPR”) and Czech Act No. 110/2019 Coll., on the Processing of Personal Data.
2. What data we process
Enquiry formyour name and e-mail and, if you fill them in, your company, phone number, type of enquiry and the text of your message.
E-mail communicationthe data you send us yourself – e-mail address, signature, message content and attachments.
Business relationshipcontact and billing details of people acting on behalf of our customers and suppliers.
Technical datathe IP address of whoever submits the form – held only temporarily in server memory, for at most 10 minutes, to protect the form against abuse. Our hosting provider does not keep access logs.
We do not ask for any special categories of personal data (such as health data). Please do not include them in your message.
3. Purpose and legal basis
Handling your enquiry and follow-up communication – steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR); where you represent a company, our legitimate interest in communicating with business partners (Art. 6(1)(f) GDPR).
Performance of a contract – delivering software and services, invoicing, support (Art. 6(1)(b) GDPR).
Compliance with legal obligations – in particular accounting and tax obligations (Art. 6(1)(c) GDPR).
Protecting the website and the form against spam and abuse (Art. 6(1)(f) GDPR).
Protecting our legal claims (Art. 6(1)(f) GDPR).
We do not send newsletters or marketing messages that you have not agreed to receive.
4. How long we keep data
Enquiries that do not lead to a project – 2 months from the last communication, after which we delete them.
Data from a contractual relationship – for the duration of the contract and then for as long as needed to protect legal claims (usually the statutory limitation periods).
Accounting and tax records – for the period required by law (in particular the Czech Accounting Act and VAT Act).
IP address for form protection – at most 10 minutes, in server memory only.
5. Who we share data with
We do not sell personal data. We only make it available, to the extent necessary, to the following processors, who are bound by contract and confidentiality:
ACTIVE 24, s.r.o. (Websupport service), Company ID 25115804, Sokolovská 394/17, 186 00 Prague 8 – operation of the website and mailboxes on servers in the Czech Republic;
an external accountant – bookkeeping and tax matters.
We may also disclose data to public authorities where required by law. We do not transfer data to countries outside the European Union and the European Economic Area.
6. Cookies and local storage
.AspNetCore.Antiforgery.*a technical cookie that protects the form against request forgery (CSRF). It is necessary for the website to work, so it does not require consent, and it expires when you close your browser.
dokra-langa technical cookie that remembers the language you chose with the CZ / EN switch, so the website opens in that language next time. It contains only “cs” or “en” and expires after one year.
dokra-themeyour choice of light or dark mode, kept in your browser's local storage. It stays on your device and is never sent to the server.
We do not use analytics or marketing cookies and we do not load any third-party content – fonts, images and videos are all served from our own server. That is why the website shows no cookie banner. The 3D configurator demo communicates with the server over a secure connection and does not require any personal data.
7. Your rights
In connection with the processing of your personal data, you have the right:
to access your personal data (Art. 15 GDPR);
to have inaccurate data corrected (Art. 16 GDPR);
to erasure, where the reason for processing no longer applies (Art. 17 GDPR);
to restriction of processing (Art. 18 GDPR);
to data portability (Art. 20 GDPR);
to object to processing based on legitimate interest (Art. 21 GDPR);
to lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, uoou.gov.cz, or with the supervisory authority in your EU country of residence.
You can exercise your rights by e-mail at info@dokra.cz. We will reply without undue delay and within one month at the latest.
8. Voluntary provision and automated decisions
8.1
Filling in the enquiry form is voluntary. Without your name and e-mail, however, we cannot reply to you.
8.2
We do not carry out automated decision-making or profiling.
9. Security and changes to this policy
9.1
The website communicates exclusively over an encrypted HTTPS connection, and only authorised persons of the controller have access to personal data.
9.2
We may update this policy. The current version is always published on this page. This policy is effective from 1 January 2026.
Questions about how we handle data?
Write to us – we will reply within one month at the latest.